Our Services
Business Strategy & Human Capital
We help companies and organizations to identify their strategic target, focusing on the necessary organizational skills and human competences so as to develop business management successfully and face the competition efficiently.
Project Management on organizational changes: mergers, acquisitions, restructures and reengineering
The biggest restrictions and causes of failure of organizational change processes, whether we refer to new projects, mergers, acquisitions or restructures, occur due to the disregard of the human factor within its implementation. It is estimated that 75 % of projects fail because of flaws in the strategies used on people’s involvement.
Customer Service Solutions (CSS)
Customer Service is the visible face of the company. An appropriate definition of service processes and the development of core competencies of service in the human factor are critical to its success.
Human Capital Search and join up
To make sure that the people who will join the organization become its “most valuable asset”, we need to carefully define the profile, competencies, values and attitudes for the position requested - values and attitudes that we will not be able to develop or train within the organization – therefore, qualities that should be innate among them. Incorporating these values and attitudes to our companies, along with the necessary knowledge and skills, will be the key aspects of success and differentiating potential of our organizations. Our search processes are focused on successfully identifying these differential competences.
Projects for Human Performance Improvement (HPI)
Performance problems result in poor quality of products and services, delivery delays, high level of claims and complaints, and a subsequent customer dissatisfaction and loss of market share, among others. The implementation of Human Performance Improvement (HPI) tools allow us to develop systematic and effective solutions, taking into account organizational process and human aspects.
Coaching and Management Team Building
In the current competitive business scenario, the key for success is related to the development of leadership and management skills. The ability to build a motivated, committed and coherent management team, where every member contributes, is a differential feature within successful organizations. Management coaching and Team building are fundamental tools to ensure good management performance.
Training and Development Management
We build up training programs considering the development of those key skills required for human resources management within the organization. We provide support for all those processes that include incorporating new technology or narrow the information gap to improve staff’s performance.
Compensation and Benefits Structure draw up
Policies for compensation and benefits should be aligned with the company’s strategy and objectives. To accomplish this task, we help the organizations design compensation structures, programs of variable incentives, and recognition and benefits schemes. We work on these structures to achieve adequate internal and external equity, developing position’s evaluation systems and market’s salary level measurement.
Business relationships and collective negotiation
When new laws and regulations are introduced in collective work, it is vital to develop the right strategy for the workforce relationships, both individual and collective. We provide support to the organizations in order for them to develop adequate business relations and collective negotiation policies.
Motivational diagnosis and Internal working environment measurement
Motivation, commitment and employees’ involvement are key aspects for organizational success. For this reason, we conduct research and we measure the internal environment in which people work, so as to plan adequately the type of interventions that human resources management has to carry out.
Business Process Outsourcing
In the present business market situation, companies need to devote more time to aspects related to the “core of the business”, leaving aside those processes that do not add strategic value. Hence, it is fundamental to define the processes that, even though are not essential for the company to survive, have to be developed efficiently and with low costs. We provide Business Process Outsourcing (BPO) services, any process that has to do with administrative, secretarial and accounting issues, customer service, call centers, etc.
En este sentido brindamos servicios de (BPO) Business Process Outsourcing, o sea tercerización de procesos administrativos, contables, secretariales, atención de clientes, call centers, etc.
Corporate Responsibility Programs
As time goes by, companies are more aware of their role within society, which involves not only profitable incomes, but social responsibility towards their clients, their staff, shareholders and the whole community. The business’ image is one of the most valuable intangible assets a company has, thus it has to be managed in the right way. We offer support to the organizations in order to develop those actions which are in the company’s best interest, based on their business profile. Furthermore, we develop indicators to build Social Balance information systems.
ISO and TQM regulations certificate related to Human Capital
We support organizations in the implementation of quality certification and improvement programs in every aspect related to Human Resources management.
